Shipping policy

Shipping Policy

Last updated: 30 June 2026

Thank you for shopping with Pink Velvet Prints. We aim to process and dispatch every order as quickly as possible while ensuring your products arrive safely.

Order Processing

Orders are typically processed within 1–3 working days (Monday to Friday, excluding bank holidays).

During busy periods, product launches or seasonal events, processing times may be slightly longer. If this happens, we will do our best to keep you informed.

Shipping

We currently ship throughout the United Kingdom.

Shipping options and prices are calculated at checkout based on your order.

Once your order has been dispatched, you will receive a confirmation email.

Delivery Times

Estimated delivery times are:

  • Standard UK Delivery: 2–5 working days
  • Express Delivery (if selected): 1–2 working days

Please note these are estimated delivery times and are not guaranteed.

Delivery Delays

Once your parcel has been handed to the delivery provider, delivery times are outside of our control.

Delays may occur due to:

  • Busy postal periods
  • Adverse weather conditions
  • Industrial action
  • Public holidays
  • Other unforeseen circumstances

We appreciate your patience should any delays occur.

Incorrect Delivery Address

Please ensure your delivery address is correct before completing your purchase.

Pink Velvet Prints cannot accept responsibility for parcels sent to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible. We can amend your address only if your order has not yet been dispatched.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to allow additional time before classifying an item as lost in accordance with the delivery provider’s guidance.

If a parcel is confirmed as lost in transit, we will arrange a suitable resolution, which may include a replacement or refund where appropriate.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the packaging and damaged item(s)

This helps us investigate the issue and resolve it as quickly as possible.

International Shipping

We currently do not offer international shipping.

If this changes in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Pink Velvet Prints

pinkvelvetprintscompany@gmail.com

We aim to respond to all enquiries within 1–2 working days.